Package Includes:
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Location | *Estimated Shipping Time |
---|---|
United States | 10-30 Business days |
Canada, Europe | 10-30 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
Leave a Review
best
Very good product and fast, I recommend the store-
I ordered from Moscow, went to Kazan for 12 days, the store did not send until the last day, many wrote to him, once replied mol many orders. OK. Came without a box just in the package and assembly diagram, packages are not signed. Until we can not check as a gift for the new year to the child. Let's start collecting. While we believe that the completeness corresponds.
It arrived in three weeks, well packed. Pieces like lego's, same size. I can't open it anymore pq is for a gift
The package has arrived in time. Not yet assembled because it is ordered for gift. Look promising. The packaging is plastic bag. There is anrrached an assembling guide.
I'm coming very fast. I haven't opened it because it's for Christmas
Great robot! Smart! All the details are in place! Before St. Petersburg quickly!
We will check for the new year
From Russia very quickly delivered. The son spent seven years collecting three days. Cool Robot! It drives very quickly.
OK, but the store sent sdecom to the extradition point, asshole B... b
The order is made 11.10.20, received 20.12.20. The parcel is packed qualitatively. Completeness. can look in my unpacking . As soon as we collect, I will complement the feedback on the quality of the connection of the parts.
Fast delivery. Seems fine. Still not used.
Super designer, the son is happy.
The toy is super. delivery to Voronezh 3 days of sdek. the evening had to be spent to collect.
The business.
5 days, the point of issue of the SDEC, until they collected, I will add later
Fast delivery, sdek 5 days Mo. Until they collected, there will be something to do on January 1)). Thank you store.
It came quickly. Packed
Cool Robot! delivered very quickly!
I got there for a few days from Russia. Packed securely. Until I collected and checked.
100% reliable… My daughter loved… Despite the delay to assemble… Manual flawless .... Note 1000 for store and 10000 for the product Loved
works good. fast delivery
Very good quality. total satisfaction.
Good product
Fast delivery, the goods correspond to the description. Not a gift option-there is no box.