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Jade Roller Anti Aging Benefits
SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Faith Fully Yours (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
Our reviews are verified for authenticity
Well packed, bought and gift box did not suffer. Thank you
Cool, quality looks)
The parcel came in 9 days, very well packed, everything is perfect, thanks to the store!
Super! I ordered it for a gift. Well packed!
It came in 2 weeks, looks decent, packed armored, to the touch everything is smooth, without cracks.
It came very qualitatively packed. In the box you can directly give immediately). The quality of the rollers is excellent, do not creak.
Good product, but I'm not sure that this is a stone....sound like a glass. but it works any way.
Friends, this is amazing, delivery to Mo 9 days, took at the point of issue in Pyaterochka. The massager itself is perfectly polished, the rollers twist perfectly, do not creak, the photo shows the sleeves, I ordered without a box, but packing at the highest level! The store umnichka, answered questions and sent the goods on the day of the order. Definitely recommend! Thank you!
Delivery for 1.5 weeks, the quality is excellent all meets the declared requirements
Everything came quickly enough, everything is whole, a good massager all like
Good roller, from the feeling of stone. Excellent spinning, does not creak, beautiful color. Very beautiful box. To get such goods is a pleasure. The box is well packed, came intact. Delivery is very fast, about 2 weeks.
The set is very well packed. Shipping fast. Everything came whole, the quality is excellent. Thank you store!
Excellent goods, came quickly the box is not crumpled, everything was wrapped thoroughly in an air package. Massager without defects all super, perfect gift.
Massager quality from natural stone! Delivery is very fast, packing 5 +
In St. Petersburg, the parcel went about 20 days. I ordered without a box, the store very reliably packed everything! Massager quality, beautiful. In the places of the stone joint with the metal holder there are plastic pads, nothing creaks, the roller rolls perfectly! The order is very satisfied! I did not communicate with the seller.
I ordered September 8, September 21 already received at the cash desk in Pyaterochka! The first time faced such a way of delivery and issuance! It was packed well, in an air bag, so that did not crumble! Everything is super, very cool, still did not check the natural whether the stone! I'll check it later! On the handle is not a big slip, the functions are not affected! But on a small roller there is some kind of приплюснутость, not an ideal rounded shape, on the last photo you can see! Small nuance, испортившый positive impressions!
The store is very responsible for the case, ordered without packing, all wrapped in several layers of bulk films, the massager didn't have a chance to come broken. Everything is super. Mega fast delivery from China 14 days to Siberia is taking into account the work of the post of Russia-local lazy people. Quartz emerald color. Recommend. Thank you very much.
Прелесть! Коробка была очень хорошо упакована;камень холодный, приятный;бесшумный. Можно даже дарить!
Great set!!! Quality at altitude, the store is well done, the effect is. Massage needs to be done correctly. Thank you very much
Came in 11 days in Sochi! I am very pleased, I did not expect this quality of delivery! Came in Viber notification about the parcel, qualitatively packed in inflated packaging, so that nothing broke, sealed in a box. The box itself is like a gift! Carefully everything lies! The photo will be visible. The roller itself and the scraper look good, cool. When contact with the skin becomes warmer. I will test! Thank you