We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Location | *Estimated Shipping Time |
---|---|
United States | 10-30 Business days |
Canada, Europe | 10-30 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
Leave a Review
The backpack came in 12 days. Corresponds to the description. Backpack cool, roomy, light, A4 climbing, without orthopedic back. Locks work properly (month of use). For a pencil case place somewhere 20 to 23 cm. With the store did not communicate
Fantastic child backpack my daughter loves it, I recommand this Nice store and very good shop, thank you!
Quality very good backpack very beautiful left the inherited year daughter will go to grade 3 in the city of Nizhnevartovsk 2,5 weeks received at the cash office in Pyaterochka took a The store very good answered questions the goods very quickly sent thank you very much. But the backpack is just super
Merci trop jolie
Bardzo ladny ,pojemny plecak.Dostawa mega szybko-10 dni zgodnie z obietnica. Polecam!!
très jolie
Order arrived very quickly
Cool backpack! The quality satisfies it. Nothing fell off, zippers work properly, many convenient and necessary pockets and additional compartments, the backpack is quite roomy. Most importantly-very cute :)
The backpack is very beautiful and roomy) paetki gently flips) I liked everything, definitely recommend)
Great! Like the picture and arrive in 1 week
Very beautiful! Came the parcel quickly, on meestua
Super pretty I got it in 10 days. It looks good quality
Perfect thank you
Just like in the photo, size what you were looking for and shipping fast!
I liked the briefcase! Capacity is good, convenient. Our schoolgirl is very pleased. I advise the store. Everything is fine!
Très joli! Goods
Very nice bag as in the picture
Very perfect, very beautiful! Thank you store !
Really beautiful backpack, exactly like on the store's photos, correspond to the description. My daughter is delighted. Recommend
Great backpack. I ordered for 5 years which is smaller. Just right for this age. Daughter and mother are happy)