We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Location | *Estimated Shipping Time |
---|---|
United States | 10-30 Business days |
Canada, Europe | 10-30 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
Leave a Review
exactly as picture, warm, comfortable, very fast delivery. thank you. it is a good store
very good
I bought it in the colour blue and it is just beautiful. I wish the hoodie part wasn't so big. Everything else is perfect.
Precious, it weighs nothing and heats a lot. Very good quality and very fast shipping
as picture
Short, but in general the quality is good.
That's exactly what I ordered, I'm satisfied☺️
Super polecam
Nice coat. fur is good. not as big as photos but good for the price. took 24 days to the uk.
Very good chin, comfortable and warm but small size, for a size M, take xl
Excellent jacket, warm, but not for winter (most likely cool autumn). Delivery in just a week. With the size a little did not guess (a little big), but even so sits perfectly.
Great deal
It is talque on the cover mea encantado and it is economical and nice and warm
good quality and I love that the waist tightens and that the fur on the hood is detachable. looks cute and stylish
satisfied with the product warm jacket
Cool! Everything is super. Size, the same. The only color is not so bright, more grayish with a blue tint.
Beautiful and fast shipping!
Conforme a la description
very nice coat but not same fur than photo, not so nice looking. XXL IS good for 154 tall 52kg and 42EU size .
Beautiful recommend a size in discount
Jacket very pretty, super fast delivery-ca 2 wks
All as in the photo took black XL thought it would be small and no everything came up
Hello. I received my order and I am very satisfied even if I ordered it for me but it was a little tight down so I gave it to my daughter. It was very comfortable and it is warm. Thank you to the store
i'm very satisfied
Wow just gorgeous! Very stylish and comfortable. I will definitely buy in all colours. Ship fast to Canada. Thank you store